The latest management fad is to discuss the relative merits of being an introvert or an extrovert when it comes to being a good manager or a good worker bee.
The conventional wisdom has always been that extroverts make the best managers because they are better communicators, and that introverts are better worker bees because they process information better.
In the library world the introvert/extrovert issue has a clear line of demarcation: introverts are herded into cataloging and tech services like quiet little sheep, and extroverts flow into management and reference like the sparkling waters of a babbling brook.
We all know the old joke about the cataloger who died at his desk: “Fred is dead.”
“How do you know?”
“We can’t find a pulse.”
“What else is new?”
But then if Fred is really dead, the joke continues: “A dead Fred can be just as useful as a live Fred. Let’s see. He can’t curate metadata anymore but he’ll make a passable security guard. We’ll put a uniform on him and have him sleep at the front door guard station just like our current guard does. Great way to save money.”
All of that is now passé. Some management gurus are beginning to make the case that extroverts have mucked up the world (after all most politicians are extroverts) for too long. The excessive need of extroverts to be adored and loved leads them down the sticky path of saying anything in order to be popular even at the risk of making them appear to be lying fools: “It is true that you have not had a raise in five years, but if I had the money I would give you all double digit raises.” In isolation this pronouncement would be nothing more than smarmy, but when it spoken on the heels of spending a half a million dollars on a consultant to write a report on which branches to close because of a revenue shortfall, it seems a tad bit evil. Do all extroverts think that everyone else in the world is stupid?
So…the conclusion is that maybe we’ve been typecasting everyone the wrong way. The new conventional wisdom is that we should try new typecasting: introverts because they are thoughtful, choose their words carefully, and process information thoroughly are actually the ones who make better managers. What to do with extroverts? Stick them in jobs that require a high bullshit quotient: marketing, public relations, sales, and advertising. Let the introverts have the corner office for awhile until every gets sick of their passive aggressive ways. Then we can write new books and change back to the good old days when everything worked when extroverts were in charge.
Know what I think? It’s all one more Briggs/Meyer scam. Let’s subdivide human beings into categories,. stereotype the categories, and tell people in each category what they can and cannot do.
Who wins?
The management gurus.
